1.
I'm Sorry to Hear That...: Real Life Responses to Patients' 101 Most Common Complaints about...
by Baker, Susan Keane, Bank, L...
ISBN: 9780974998657
List Price: $18.95
2.
Managing Patient Expectations The Art of Finding and Keeping Loyal Patients
by Baker, Susan Keane
ISBN: 9780787941581
List Price: $55.00